Information We Collect
Information You Give Us Directly
When you submit our contact form, request a brochure, email us, or call us, we collect the information you provide. This typically includes your name, email address, phone number, travel dates, group size, and any details you share about your trip.
Reservation Information
When you book, we collect the information needed to hold and service your stay: guest names, contact details, arrival and departure dates, accommodation preferences, dietary restrictions and allergies, and payment authorization details. Reservations are processed through Cloudbeds, our property management and booking provider.
Pre-Arrival and On-Island Information
Before and during your stay we may collect preferences, allergy and dietary information, celebration details, and activity selections so we can tailor your experience.
Information Collected Automatically
Like most websites, we collect technical information when you visit: IP address, browser and device type, pages viewed, time on site, referring website, and similar analytics data. We collect this through cookies and comparable technologies. Our website security, content delivery, and performance providers also process request data, including your IP address, in order to serve pages and to protect the site from attacks and automated abuse.
Photography on the Island
We occasionally photograph or film public areas and activities at the resort for marketing purposes, as described in our Guidelines and Policies. If you prefer not to appear in that imagery, tell any member of our staff and we will accommodate you. Where an individual guest is clearly identifiable and featured in our advertising, we ask for that guest’s permission first.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and answer your questions
- Prepare quotes, hold dates, and process reservations and payments
- Coordinate transfers, dining, dietary needs, and activities for your stay
- Send you booking confirmations, pre-arrival details, and post-stay follow-up
- Send you occasional updates about the resort and availability as part of our personal correspondence, unless you opt out
- Measure and improve our website, our marketing, and the guest experience
- Advertise Magenta, including showing ads to people who have contacted us or stayed with us, and to audiences with similar characteristics
- Maintain site security and prevent fraud
- Meet legal, tax, and accounting obligations
Advertising and Analytics
We use Google Analytics and Google Tag Manager to understand how people find and use our site, and Google Ads to advertise the resort.
As part of our advertising, we may share a hashed, non-readable version of your email address or phone number with advertising platforms such as Google so that we can show relevant ads to you or reach people with similar interests. This process is commonly called customer match or audience matching. We provide the information in hashed form rather than readable form, and our agreements with these platforms require them to use it only for the advertising services they provide to us. Those platforms handle information under their own privacy policies, which we encourage you to read.
We also use call tracking on advertising traffic, which means the phone number shown on some pages may differ from our primary number. Calls to either number reach us directly.
You can opt out of this use of your information at any time. See Your Choices below.
How We Share Information
We do not sell your personal information for money, and we do not share it for others’ independent marketing. We do use the advertising services described above, which involve sharing information in hashed form with platforms like Google to show ads for the resort.
We share information only in these circumstances:
- Service providers who operate the resort and this site. These include our booking and property management provider (Cloudbeds), our website host, our content delivery, caching, and website security providers, our email delivery provider, our analytics and advertising providers (including Google), and payment processors. We engage them to perform services for us, and our arrangements with them limit their use of your information to that purpose.
- Vendors fulfilling something you asked for. For example, transfer and shuttle operators, hopper airlines, dive operators, and excursion partners when you ask us to arrange those services.
- Advertising platforms, in the hashed form described in Advertising and Analytics above.
- Legal and safety reasons. When required by law, legal process, or to protect the rights, property, or safety of our guests, staff, or the resort.
- Business transfers. If the resort is sold or reorganized, guest information may transfer as part of that transaction.
Beyond the circumstances listed above, we do not share the details of your stay or your on-island activity with anyone. Our staff is trained to provide attentive but discreet service, and we do not discuss our guests or their stays outside the resort.
Your Choices
Marketing Email
We correspond with guests and prospective guests personally rather than through bulk mailing lists. If you would prefer not to hear from us, email contact@magentaprivateisland.com or reply to any message and ask to be removed, and we will stop. This does not affect messages about a reservation you have already made.
Advertising
You can control personalized advertising through Google Ads Settings at adssettings.google.com, and through the industry opt-out tools at optout.aboutads.info and youronlinechoices.eu. You can also ask us directly to exclude your information from our advertising audiences by emailing contact@magentaprivateisland.com.
Cookies
Most browsers let you refuse or delete cookies through their settings. Some site features may not work correctly if you disable cookies.
Access and Deletion
You may ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing contact@magentaprivateisland.com. We will respond within a reasonable period, and we may first take reasonable steps to verify your identity before acting on a request. We may need to retain certain information for legal, tax, or accounting reasons, or to complete a reservation already in progress.
Data Retention
We keep inquiry and guest information for as long as needed to serve you and to run our business, including honoring future inquiries from returning guests, and to meet legal, tax, and accounting requirements. You can ask us to delete your information at any time using the contact details below.
Security
We use reasonable administrative and technical safeguards to protect your information, including a website firewall and encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website and reservation process are intended for adults. We do not knowingly collect information online from children under 13. Guests of all ages are welcome on the island, and information about children traveling with you is collected from the adult making the reservation.
International Guests
Magenta Private Island is located in Belize, and most of our guests travel from the United States. If you contact us from outside Belize or the United States, your information will be transferred to and processed in these countries, where privacy laws may differ from those where you live. By contacting us or making a reservation, you consent to that transfer.
Changes to This Policy
We may update this policy. Changes will be posted here and the Last Updated date will be revised. Material changes affecting how we use information you already gave us will be communicated directly where practical.